Shipping & Returns

Every attempt will be made to process and ship your order the day it's received, but can take between 3-5 business days for regular orders and up to 10 business days for sale orders. We will email you with your tracking number when the order is shipped. 

We offer free global shipping on orders $95 USD and over.

USA
  • DHL SmartMail Parcel Plus Ground (~7-8 Business Days) 
  • DHL SmartMail Parcel Expedited (~4-6 Business Days) 
  • DHL SmartMail Parcel Expedited MAX (~2-3 Business Days) 
  • UPS Next Day Air
Canada
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited
International
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited

Depending on the destination, not all shipping services may be available. 

Duties and Applicable Fees:

  • We understand that any extra duty and tax fees are inconvenient, however, these fees are set and collected by your country and are non-refundable. For more information on import duty and tax fees, please email [email protected]

  • For pre-paid duties options, please note:
    The goods will be imported on behalf of the buyer. The buyer authorizes TKEES to import the goods on their behalf. Further, the buyer agrees that TKEES may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The buyer will pay the taxes & duties in addition with the purchase price of the goods at time of purchase.

Shipping Updates

Against the backdrop of the Covid-19 pandemic, TKEES has been continuously adapting to prevent potential impacts on our customers. While we continue to navigate and respond to current events, TKEES is committed to making the safety of our employees and community of customers a top priority.

As we fulfill orders and process returns at our warehouse, increased safety precautions are being taken at every step, and we are doing everything we can to get your orders and refunds to you as quickly as possible.

Due to the impact of COVID-19 on our fulfillment center—and on shipping carriers globally—we anticipate that both order and return processing may take longer than usual. We thank you for your patience and understanding during this time.

Please note:

  • order processing may take up to 5 business days after order is placed

  • Australia, China, Hong Kong, Italy, New Zealand, and Singapore
    are experiencing delivery times of 15+ business days

Updated Mar 1, 2022:

Due to the geopolitical circumstances surrounding the impacted countries, our carriers are unable to ship goods to:

  • Russia
  • Belarus
  • Ukraine

See below for a full list of countries to which DHL E-Commerce shipping service has been suspended.

  • Afghanistan
  • Belarus
  • Brunei
  • Central African Republic
  • Chad
  • Cuba
  • French Guiana
  • Guadeloupe
  • Iran
  • Laos
  • Liberia
  • Libya
  • Malaysia
  • Martinique
  • Mauritius
  • Mongolia
  • Philippines
  • Russia
  • Thailand
  • Ukraine
  • Yemen

Returns & Exchanges:

Please make sure the TKEES are unworn and in their original shoe bag with all merchandise tags attached. Keep in mind that monogrammed items and cotton masks are final sale and not eligible for return or exchange. Bundled items are only eligible for exchange.

We are able to process returns and exchanges on TKEES.com orders only. If you wish to return or exchange a pair bought in store, please contact the retailer from which you purchased the item.

    • Customers returning from the US can get started by visiting our Returns Portal within 30 days of receiving your item(s).
    • Customers returning from Canada, Australia, and the UK can get started by contacting [email protected] for your return authorization number.

After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled

International Returns:

If you are located outside of the US or Canada please contact [email protected] for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to TKEES, we recommend adding insurance with tracking to ensure your package arrives at our facility.

Warranty/Defects:

If you believe you have received a defective TKEES item, kindly contact us at [email protected]. Please include in your email:

  • The date you purchased the item
  • Your order number
  • A picture of the defect
  • The 5-digit batch code printed on the inside of your straps

TKEES footwear is covered against manufacturing defects for 1 YEAR from the date of purchase. TKEES reserves the right to determine between a defective product and normal wear-and-tear.

TKEES clothing is covered against manufacturing defects from 2 WEEKS from the shipping date. Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.

      After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

      International Returns:

      If you are located outside of the US or Canada please contact [email protected] for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to TKEES, we recommend adding insurance with tracking to ensure your package arrives at our facility.

      Warranty/Defects:

      If you believe you have received a defective TKEES item, kindly contact us at [email protected]. Please include in your email:
      • The date you purchased the item
      • Your order number
      • A picture of the defect
      • The 5-digit batch code printed on the inside of your straps
          TKEES footwear is covered against manufacturing defects for 1 YEAR from the date of purchase. TKEES reserves the right to determine between a defective product and normal wear-and-tear.

          TKEES clothing is covered against manufacturing defects from 2 WEEKS from the shipping date. Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.