Shipping & Returns

Every attempt will be made to process and ship your order the day it's received, but can take between 3-5 business days for regular orders and up to 10 business days for sale orders. We will email you with your tracking number when the order is shipped. At this time, we are unable to ship to APO/FPO or PO Box addresses.

We offer free global shipping on orders over $100 USD.

USA
  • DHL SmartMail Parcel Plus Ground (~7-8 Business Days) 
  • DHL SmartMail Parcel Expedited (~4-6 Business Days) 
  • DHL SmartMail Parcel Expedited MAX (~2-3 Business Days) 
  • UPS Next Day Air
Canada
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited
International
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited

Depending on the destination, not all shipping services may be available. 

Duties and Applicable Fees:

  • We understand that any extra duty and tax fees are inconvenient, however, these fees are set and collected by your country and are non-refundable. For more information on import duty and tax fees, please email [email protected]

  • For pre-paid duties options, please note:
    The goods will be imported on behalf of the buyer. The buyer authorizes TKEES to import the goods on their behalf. Further, the buyer agrees that TKEES may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The buyer will pay the taxes & duties in addition with the purchase price of the goods at time of purchase.

Countries Not Currently Shipping

Due to the severity of the COVID-19 outbreak, there are widespread restrictions into affected areas. As a result, please note below the countries to which DHL shipping service has been suspended. Delays are being experienced to all international destinations.
TKEES will make every attempt to offer complimentary shipping via DHL, however, select countries may be exempt from this offer.
If your destination country is not eligible for free DHL shipping, we will offer complimentary shipping via UPS Worldwide Expedited on orders over $350.

Please make sure the TKEES are unworn and in their original shoe bag with all merchandise tags attached. Keep in mind that monogrammed items and cotton masks are final sale and not eligible for return or exchange. Bundled items are only eligible for exchange.
We are able to process returns and exchanges on TKEES.com orders only. If you wish to return or exchange a pair bought in store, please contact the retailer from which you purchased the item.
    • Customers returning from the US can get started by visiting our Returns Portal within 30 days of receiving your item(s).
    • Customers returning from Canada, Australia, and the UK can get started by contacting [email protected] for your return authorization number.

    Coronavirus update [Nov 16th, 2020]: For purchase made on or after November 17th, 2020 the refund period is 90 days from date you receive your purchase. After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

    International Returns:

    If you are located outside of the US or Canada please contact [email protected] for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to TKEES, we recommend adding insurance with tracking to ensure your package arrives at our facility.

    Warranty/Defects:

    If you believe you have received a defective TKEES item, kindly contact us at [email protected]. Please include in your email:
    • The date you purchased the item
    • Your order number
    • A picture of the defect
    • The 5-digit batch code printed on the inside of your straps
        TKEES footwear is covered against manufacturing defects for 1 YEAR from the date of purchase. TKEES reserves the right to determine between a defective product and normal wear-and-tear.

        TKEES clothing is covered against manufacturing defects from 2 WEEKS from the date of purchase. Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.