Shipping & Return Center

SHIPPING AND DELIVERY

We strive to process and ship all orders the same business day if placed before 12 PM EST. During high-volume periods or sale events, please allow up to 3-5 business days for your order to be dispatched. You will receive your tracking link via email as soon as your package leaves our warehouse. Please allow 24 hours for your tracking link to begin showing results. Once orders are shipped, we cannot make any changes, so please contact HELP@TKEES.COM as soon as possible if you require shipping support! Note that orders are shipped from the United States, so please review the import requirements of your destination country prior to purchase.  

AVAILABLE SHIPPING METHODS

  • Orders over $100 USD:
    Shipping fee: FREE
    Service: Standard Shipping
    ETA: ~8-11 business days, location dependent

  • Orders under $100 USD:
    Shipping fee: $8.00 USD 
    Service: Standard Shipping
    ETA: ~8-11 business days, location dependent

  • Express & Duties Paid Options:
    Shipping fee: Varies, depending on location - rates calculated at checkout
    Service: Expedited
    ETA: ~2-7 business days, location dependent

All shipping times are approximate, as indicated by the "~" symbol, and are not guaranteed by TKEES or the courier.

A friendly reminder that weekends and holidays are not business days.

USA SHIPPING

Orders are shipped using DHL SmartMail, which combines DHL E-Commerce's first-mile pickup with last-mile delivery via USPS in the United States. It offers three speed options—Ground, Expedited, and Expedited Max—with transit times ranging from 2–8 business days and full tracking visibility. This is not the same service as DHL Express. 

INTERNATIONAL SHIPPING

We ship to over 50 countries globally. Shipping rates and transit times are calculated at checkout.

  • Canada, UK: 7-11 Business Days (duties & taxes are paid at checkout)

  • International: 7-14 Business Days, location dependent 

Some shipping destinations will require additional delivery time. Please enter all shipping details in English characters at checkout. Last-mile delivery to most destinations will be completed by the regional postal service. 

Note that if your country is not listed at checkout, we cannot serve your region at this time. 

DUTIES AND TAXES

Prices displayed do not include taxes or duties. Orders to most destinations do not include taxes, import fees, VAT, etc. Please review the import requirements of your destination prior to purchase to avoid unexpected costs upon delivery. If you have any questions about import fees, please email our support team prior to purchase! 

  • DHL Parcel International Direct - Duties & Taxes NOT Included: If you choose this shipping method, you are responsible for paying any applicable import duties and taxes directly to the carrier upon delivery. These fees are set by your local government and are non-refundable by TKEES.

  • : For most regions, we offer the option to pre-pay duties at checkout. This ensures your package is delivered to your door with no hidden fees upon arrival. 

RETURNS AND EXCHANGES

We have simplified our returns to give you the best fit experience! If your order isn't right, we are here to help. You have 30 days from the delivery date to initiate a return or exchange. Items must be unworn, in their original condition, with all tags and dust bags attached.

Please note that shipping costs and any import fees not paid during checkout are non-refundable.

  • Exchanges: FREE. Need a different size or color? We cover the shipping both ways. Your new pair ships as soon as your return is scanned by the carrier, but instant exchanges are also available if you need your new order ASAP! 

  • Store Credit: FREE. Receive a TKEES gift card for the full value of your order. 

  • Refund to Original Payment: $7.00 USD Fee. A handling and processing fee of $7.00 USD will be deducted from your refund amount.

Note that worn merchandise or any items marked "Final Sale" that were purchased with a discount of 25% or greater are not eligible for return, exchange, or store credit. If your order arrives damaged or incorrect, please contact HELP@TKEES.COM for support. 

Prepaid returns are not supported from all destination countries at this time. If your location is not supported, please return your order using any local courier of your choice and keep a copy of your return tracking number. 

HOW TO START A RETURN

  1. Visit our return portal at the bottom of the home page or by going to: https://tkees.com/apps/redo/returns-portal

  2. Enter your order number and email address/zip code.

  3. Select the item(s) you wish to return and choose your outcome (Exchange, Credit, or Refund).

  4. Download your prepaid shipping label and drop your package off at the nearest authorized location.

Please allow 5–7 business days for your refund to appear on your statement after we receive and inspect your return.


Right of Withdrawal (applies to customers in the European Union only)

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click here

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.