FAQ

How can we help?

Monday to Friday 9:30 am - 5:00 pm EST 

Website Orders:

  • Online orders are processed Monday - Friday, 2-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-14 business days for your order to ship.

  • Orders placed after 1pm EST Friday or Saturday/Sunday will be processed the following Monday morning.

  • On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

  • During TKEES support hours (Monday to Friday 9:30 am - 5:00 pm EST) you can cancel or modify your order up to one hour from the time your order is submitted.

      Pre-sale/Pre-order:

      What is a pre-sale/pre-order?

      Pre-sale/pre-order items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. Delivery times are dependent on our shipping partner in your country of origin.

      Pre-sale Ship Date

      An item on pre-sale has an estimated ship date. This date has the potential to change if the shipment encounters delays on the way to our warehouse. In the event that your shipment is delayed for any reason, we will let you know by email.

      Promo Codes:

      We all love a deal, but there are a few little rules:

      • Only one code may be used per order.
      • Certain items (including all sale items) are excluded from special offers.
      • Codes may not be applied after an order is processed.

          Sale Items:

          • Unless indicated otherwise, all orders purchased on discount greater than 25% are final sale and cannot be returned or exchanged.
          • We do not honour price adjustments on items purchased before a sale.

              Care Tips:

              Once you have a pair of TKEES, you definitely want to take good care of it to maintain the high quality. To do so, we suggest using a specially formulated leather cleaner and conditioner. As TKEES are made from fine leather from Brazil, please keep them away from water as well as avoiding oil or lotion on the bottom of your feet.