How can we help?
Online orders are processed Monday - Friday, 2-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-14 business days for your order to ship.
Orders placed after 1pm EST Friday or Saturday/Sunday will be processed the following Monday morning.
On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
- During TKEES support hours (Monday to Friday 9:30 am - 5:00 pm EST) you can cancel or modify your order up to 30 minutes from the time your order is submitted. Kindly note that sale orders cannot be modified.
- Unless indicated otherwise, all items purchased with a discount of 25% or greater are final sale and cannot be returned or exchanged.
- We do not honour price adjustments on items purchased before a sale.
Kindly note that orders cannot be changed or updated once they are placed as they immediately start processing.
If you'd like to add another item to your order, please place a new order for the item.
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
What is a Pre-order?
Pre-order items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. Delivery times are dependent on our shipping partner in your country of origin.
Pre-Order Ship Date
An item on pre-order has an estimated ship date. This date has the potential to change if the shipment encounters delays on the way to our warehouse. In the event that your shipment is delayed for any reason, we will let you know by email.
We all love a deal, but there are a few little rules:
- Only one code may be used per order.
- Certain items (including all sale items) are excluded from special offers.
- Codes may not be applied after an order is processed.
If you believe you have received a defective TKEES item, kindly contact us at email@example.com. Please include in your email:
- The date you purchased the item
- Your order number
- A picture of the defect
- The 5-digit batch code printed on the inside of your straps