Customer Service

Website Orders

Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

Payment

We accept American Express, Visa, Discover, and MasterCard. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.

Sales Tax

Sales tax will be charged when applicable.

Promo Codes

We all love a deal, but there are a few little rules:

  • Only one code may be used per order.
  • Certain items (including all sale items) are excluded from special offers.
  • Codes may not be applied after an order is processed.

How to Place an Order

Placing an order with us is easy. Simply follow these steps:

      • Add an item to your shopping bag by clicking "add item" on the item's product detail page.
      • When you have finished shopping, click the "cart" button at the top of the page
      • You will be shown your basket for review.
      • Click "proceed to check out."
      • Complete the next 3 steps by entering all required information.
      • On step 4, you will be presented with all your order information.
      • Click the "confirm" button to submit the order.
      • You will know that your order has gone through when you receive the "thank you" page with your order number.
      • If you have not received this page, please contact Customer Service at 888-926-2256
      • Please be advised that once an order is confirmed, you cannot make changes to the order online.

Telephone Orders

Craving human contact? We'd love to chat. Call anytime Monday thru Friday, 9am-5pm (EST) at 888-926-2256.

Shipping

Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.

US Shipping

All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

US Returns & Exchanges

Contact TKEES at help@tkees.com to arrange for a shipping label to return or exchange your TKEES. If you are looking to replace a damaged pair please include a photograph in your email.

International Shipping

International shipping costs will be calculated by UPS based on the items you are purchasing, your chosen shipping method and your shipping destination.

International Returns & Exchanges

Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.

International orders sent to TKEES.com will receive a refund for the merchandise but not duties, taxes or tariffs.

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