FAQ

How can we help?

Monday to Friday 9:30 am - 5:00 pm EST 
Email Us: help@tkees.com

 

Website Orders:

  • Online orders are processed Monday - Friday, 2-5 business days of order placement, unless indicated in the product description. If your order was placed during a promotional sale, please expect 7-14 business days for your order to ship.

  • Orders placed after 1pm EST Friday or Saturday/Sunday will be processed the following Monday morning.

  • On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.

  • During TKEES support hours (Monday to Friday 9:30 am - 5:00 pm EST) you can cancel or modify your order up to 30 minutes from the time your order is submitted. Kindly note that sale orders cannot be modified.

Sale Items:

  • Unless indicated otherwise, all items purchased with a discount of 25% or greater are final sale and cannot be returned or exchanged.

  • We do not honour price adjustments on items purchased before a sale.

      Kindly note that orders cannot be changed or updated once they are placed as they immediately start processing.

      If you'd like to add another item to your order, please place a new order for the item.

      Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

      Pre-Order

      What is a Pre-order?

      Pre-order items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. Delivery times are dependent on our shipping partner in your country of origin.

      Pre-Order Ship Date

      An item on pre-order has an estimated ship date. This date has the potential to change if the shipment encounters delays on the way to our warehouse. In the event that your shipment is delayed for any reason, we will let you know by email.

      Promo Codes:

      We all love a deal, but there are a few little rules:

      • Only one code may be used per order.
      • Certain items (including all sale items) are excluded from special offers.
      • Codes may not be applied after an order is processed.

            Care Tips:

            Once you have a pair of TKEES, you definitely want to take good care of it to maintain the high quality. To do so, we suggest using a specially formulated leather cleaner and conditioner. As TKEES are made from fine leather from Brazil, please keep them away from water as well as avoiding oil or lotion on the bottom of your feet.
            Warranty/Defects:

            If you believe you have received a defective TKEES item, kindly contact us at . Please include in your email:

            • The date you purchased the item
            • Your order number
            • A picture of the defect
            • The 5-digit batch code printed on the inside of your straps
            TKEES footwear is covered against manufacturing defects for 1 YEAR from the date of purchase. TKEES reserves the right to determine between a defective product and normal wear-and-tear.

            TKEES clothing is covered against manufacturing defects from 2 WEEKS from the shipping date. Please note our clothing is garment dyed and enzyme washed. Due to this process, there may be slight variations in color.

            Please note, we are able to process warranty claims on TKEES.com orders only. If you wish to return or exchange a pair bought in-store or from another online retailer, please contact the retailer from which you purchased the item.