Shipping & Returns

Every attempt will be made to process and ship your order the day it's received, but can take between 3-5 business days for regular orders and up to 10 business days for sale orders. We will email you with your tracking number when the order is shipped. 

Kindly note that final mile delivery is facilitated by your local postal courier (USPS, Canada Post, etc.). Your local tracking number will be displayed on the "Details" tab of your DHL E-Commerce tracking link.

A friendly reminder that TKEES ships using DHL E-Commerce and not DHL Express.

USA

  • DHL SmartMail Parcel Plus Ground (~7-8 Business Days) 
  • DHL SmartMail Parcel Expedited (~4-6 Business Days) 
  • DHL SmartMail Parcel Expedited MAX (~2-3 Business Days) 
  • UPS Next Day Air
Canada
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited
International
  • DHL Parcel International Standard - Duties & Taxes NOT Included (~11 business days)  
  • DHL Parcel International Direct - Duties & Taxes Included (~7 business days)
  • DHL Parcel International Direct - Duties & Taxes NOT Included (~7 business days)
  • UPS Worldwide Expedited

Depending on the destination, not all shipping services may be available. 

Duties and Applicable Fees:

  • We understand that any extra duty and tax fees are inconvenient, however, these fees are set and collected by your country and are non-refundable. For more information on import duty and tax fees, please email help@tkees.com.

  • For pre-paid duties options, please note:
    The goods will be imported on behalf of the buyer. The buyer authorizes TKEES to import the goods on their behalf. Further, the buyer agrees that TKEES may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The buyer will pay the taxes & duties in addition with the purchase price of the goods at time of purchase.

Returns & Exchanges:

Refunds on items eligible for return are accepted within 30 days of receiving your order.

To be eligible for a return, all original packaging, including dust bags and merchandise tags, must be included.

Please stand on a clean and dry surface to protect the soles when trying on shoes. Shoes with signs of wear on the soles or anywhere else are not eligible for return.

If you are returning from the US and opted for the program that provides free returns for store credit along with exchange protection during the initial checkout, there will be no charge for returning your order. However, if you did not select the option for exchange protection, or prefer a refund instead of an exchange, you will be responsible for the cost of the return shipping label.

You will have the opportunity to initiate a return for either store credit or an exchange using our
Returns Center and will be provided with a prepaid shipping label.

A friendly reminder that all items purchased with a discount of 25% or marked Final Sale cannot be returned or exchanged. Outbound shipping fees are not refundable.

After initiation of the return request you will have up to 30 days to complete the return or your refund will be automatically cancelled.

International Returns:

If you are located outside of the US please contact help@tkees.com for your return authorization number. Please note that all international customers are responsible for shipping charges including duties and taxes. When returning items back to TKEES, we recommend adding insurance with tracking to ensure your package arrives at our facility.

Shipping Updates

Due to the geopolitical circumstances surrounding the impacted countries, our carriers are unable to ship goods to:

  • Russia
  • Belarus
  • Ukraine

See below for a full list of countries to which DHL E-Commerce shipping service has been suspended.

  • Afghanistan
  • Belarus
  • Brunei
  • Central African Republic
  • Chad
  • Cuba
  • Cyrus
  • French Guiana
  • Greece
  • Guadeloupe
  • India
  • Iran
  • Laos
  • Liberia
  • Libya
  • Malaysia
  • Martinique
  • Mauritius
  • Mongolia
  • Philippines
  • Romania
  • Russia
  • Spain
  • Singapore
  • Thailand
  • Ukraine
  • United Arab Emirates
  • Yemen