FAQ & Customer Support

Get in touch! 

Our support team is availble Monday to Friday 9:30 am - 5:00 pm EST 
Email Us: help@tkees.com
Questions about shipping? Find more info HERE. 
Need to start a return? Click HERE.


Order Processing 

  • Online orders are processed Monday - Friday, unless indicated in the product description. We strive to process and ship all orders the same business day if placed before 12 PM EST. If your order was placed during a promotional sale, please expect 3-5 business days for your order to ship.

  • Orders placed after 12 PM EST Friday or on a weekend or holiday will be processed on the following business day.

  • Orders begin processing as soon as submitted and typically cannot be stopped or changed. Any amendments or cancellations to orders must be made before an order ships, so notify us immediately at help@tkees.com with your order number and the details of your request if any changes are required. Order amendments are not guaranteed, so we recommend reviewing your details carefully before completing your purchase. 

Sale Items

  • All items purchased with a discount of 25% or greater are final sale and cannot be returned or exchanged.

  • We do not honor price adjustments on items purchased before a sale.

Promo Codes

We all love a deal, but there are a few little rules!

  • Only one code may be used per order
  • Certain items (including all sale items) are excluded from special offers.
  • Welcome offers are valid for new customers only 

        Care Tips

        Once you have a pair of TKEES, you definitely want to take good care of it to maintain the high quality! To do so, we suggest using a specially formulated leather cleaner and conditioner. As TKEES are made from fine leather from Brazil, please keep them away from water as well as avoiding oil or lotion on the bottom of your feet.

        1 Year Limited Warranty Policy

        If you believe you have received a defective TKEES item, kindly contact us at . Please include in your email:
        • The date you purchased the item
        • Your order number
        • Clear pictures of the defect
        • The 5-digit batch code printed on the underside of the sandal straps
        TKEES footwear is covered against manufacturing defects for 1 YEAR from the date of purchase. We reserve the right to distinguish between a manufacturing defect and damage caused by wear, use, or improper care. 

        General signs of use—such as scuffing, abrasion, or damage from improper care—are considered expected wear and tear and are not covered under warranty as manufacturing defects. Proper care of your leather goods involves avoiding exposure to moisture and humidity, abrasive materials like curbs and sand, as well as avoiding oil or lotion on your feet.

        Please note that we are able to process warranty claims on TKEES.com orders only.